Descope incident

Issue with EU region management keys and EU projects' visibility to Descope console

Minor Resolved View vendor source →

Descope experienced a minor incident on May 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 03:03 PM UTC
Resolved
May 21, 2025, 03:03 PM UTC
Duration
—
Detected by Pingoru
May 21, 2025, 03:03 PM UTC

Update timeline

  1. resolved May 21, 2025, 03:03 PM UTC

    Type: Incident Duration: 1 day and 5 hours Affected Components: Console, API May 21, 15:32:00 GMT+0 - Resolved - This incident has been resolved. The root cause was an expired configuration between the US Descope cluster and the EU region. Only management key functionality on EU projects was impacted. EU project authentication services were not affected. May 21, 15:03:00 GMT+0 - Investigating - We are investigating reports of missing EU projects in the Descope console and management keys not working correctly for EU projects.