Density.io experienced a major incident on April 20, 2021, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 20, 2021, 03:53 PM UTC
We are currently experiencing an issue with a 3rd party provider (Auth0) that provides authentication to the Density Dashboard. We will sharing more updates shortly.
- investigating Apr 20, 2021, 03:55 PM UTC
Auth0 incident available here https://status.auth0.com/incidents/zvjzyc7912g5
- identified Apr 20, 2021, 04:08 PM UTC
We have re-enabled basic authentication (email/password) for customers of Dashboard. Portfolio and Display will be available via basic auth soon. SSO is currently disabled. We will post an update as soon as we have SSO re-enabled.
- identified Apr 20, 2021, 05:03 PM UTC
We are continuing to work on a fix for this issue. Dashboard and Display have basic auth enabled. Please contact [email protected] if you would like to temporarily disable SSO.
- identified Apr 20, 2021, 06:05 PM UTC
We have enabled basic auth for Portfolio. At this time, we are awaiting the Auth0 incident to resolve to re-enable SSO. Please reach out to [email protected] if you need help.
- monitoring Apr 20, 2021, 08:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2021, 08:19 PM UTC
This incident has been resolved.