Density.io experienced a critical incident on November 14, 2023 affecting Webhooks, lasting 6d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 17, 2023, 10:18 PM UTC
We have identified a backlog in our webhooks, which is in the process of being cleared.
- resolved Nov 20, 2023, 03:18 PM UTC
From November 14-20, webhooks were unavailable. This issue was resolved on November 20 at 5 a.m. EST. You do not need to do anything to resume receiving data. We have also put monitoring in place to prevent this from happening again. If you use webhooks to feed a data lake or other record of count data, you will need to backfill data from November 14-20. We recommend using the API query space events endpoint. If you need help downloading a CSV from the time frame, please let us know, and we can provide instructions.