Density.io experienced a major incident on April 22, 2024 affecting Atlas, lasting 25d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Atlas
Update timeline
- identified May 09, 2024, 03:19 PM UTC
A number of Open Area sensors stopped uploading count data beginning April 22, 2024. To prevent data loss, all sensors began storing count data in backup local storage. We are actively working to fix the upload issue and expect to have historical data fully restored. There was no impact to live or Entry Density data at any point.
- identified May 09, 2024, 07:42 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 17, 2024, 08:40 PM UTC
This incident has been resolved. If your organization was impacted by our OA historical data downtime, you will receive an individual email with the next steps for API backfills.