Density.io incident

Counts API Unavailable

Major Resolved View vendor source →

Density.io experienced a major incident on July 20, 2021 affecting API, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2021, 01:24 PM UTC
Resolved
Jul 20, 2021, 02:20 PM UTC
Duration
56m
Detected by Pingoru
Jul 20, 2021, 01:24 PM UTC

Affected components

API

Update timeline

  1. investigating Jul 20, 2021, 01:24 PM UTC

    We are seeing degraded performance retrieving data from the Counts API.

  2. investigating Jul 20, 2021, 01:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 20, 2021, 01:55 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 20, 2021, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 20, 2021, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 20, 2021, 02:20 PM UTC

    This incident has been resolved.