Density.io incident

Entry Counts Outage

Critical Resolved View vendor source →

Density.io experienced a critical incident on December 6, 2023 affecting Atlas and API, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 05:00 PM UTC
Resolved
Dec 06, 2023, 06:18 PM UTC
Duration
1h 18m
Detected by Pingoru
Dec 06, 2023, 05:00 PM UTC

Affected components

AtlasAPI

Update timeline

  1. investigating Dec 06, 2023, 06:04 PM UTC

    Our Entry counts API is down, which is impacting Atlas and APIs. We will update as we uncover the cause.

  2. resolved Dec 06, 2023, 06:18 PM UTC

    We faced an hour-long outage for our Entry count data into Atlas and APIs due to an AWS issue. This has been resolved. If you use our v3 API to feed a data lake or other record of count data, you will need to backfill data from 12:09-1:04 EST. We recommend refreshing the data for that time frame using the same endpoints.