Density.io incident

Intermittent Outages with Atlas and APIs

Major Resolved View vendor source →

Density.io experienced a major incident on July 30, 2024 affecting Atlas and API and 1 more component, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 02:15 PM UTC
Resolved
Jul 30, 2024, 08:01 PM UTC
Duration
5h 45m
Detected by Pingoru
Jul 30, 2024, 02:15 PM UTC

Affected components

AtlasAPIWebsocket ServerWebhooks

Update timeline

  1. investigating Jul 30, 2024, 02:15 PM UTC

    We are experiencing intermittent outages with our backend systems starting at 9:43 a.m. EST. This outage impacts Atlas and all APIs, but no data will be lost.

  2. resolved Jul 30, 2024, 08:01 PM UTC

    The intermittent outages with Density applications have been resolved. We saw brief outages between 9:43- 9:44 a.m. and from 10:00 -10:05 a.m. EST. The root cause has been identified, and a fix has been deployed. No data was lost during this time, but APIs may have returned a 404 error and need to be rerun.