Demodesk incident

Screensharing for running meetings is not working

Critical Resolved View vendor source →

Demodesk experienced a critical incident on July 8, 2020 affecting Screen sharing, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2020, 03:27 PM UTC
Resolved
Jul 08, 2020, 04:01 PM UTC
Duration
34m
Detected by Pingoru
Jul 08, 2020, 03:27 PM UTC

Affected components

Screen sharing

Update timeline

  1. investigating Jul 08, 2020, 03:27 PM UTC

    We're working on a workaround

  2. identified Jul 08, 2020, 03:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2020, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jul 08, 2020, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 08, 2020, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 08, 2020, 04:01 PM UTC

    Screen sharing API is back up in all regions.