Demodesk experienced a minor incident on July 15, 2020 affecting Authentication & API Gateway, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication & API Gateway
Update timeline
- monitoring Jul 15, 2020, 04:13 PM UTC
Resolution: Please press CTRL+F5 in your browser to resolve this issue. Explanation: There was a time period of 5 minutes where users that freshly accessed Demodesk couldn't load a static file. This 404 request was cached inside the browser. The root cause was a misconfiguration of the update strategy of our static file servers.
- resolved Jul 15, 2020, 04:46 PM UTC
This issue has been resolved.