Demodesk experienced a major incident on September 9, 2020, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 09, 2020, 12:54 PM UTC
We faced an issue in a regional cluster, which led to delays when starting a meeting for some customers. The issue was quickly resolved by shifting affected customers to a different cluster in the same region while we were investigating the root cause. The root cause was later identified and a fix implemented.