Demodesk incident

Slow responses and timeouts for 2-5 minutes

Minor Resolved View vendor source →

Demodesk experienced a minor incident on October 7, 2020, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2020, 09:30 AM UTC
Resolved
Oct 07, 2020, 11:30 AM UTC
Duration
2h
Detected by Pingoru
Oct 07, 2020, 09:30 AM UTC

Update timeline

  1. resolved Oct 07, 2020, 02:49 PM UTC

    During a planned deployment we faced slow responses and timeouts for a small percentage of users. Besides "Demodesk feeling slow" for some users, the symptoms included misbehavior or delays of functionality (like mute/unmute, slide switches, meeting starts, ...). The issue was resolved within 2 to 5 minutes and we're implementing additional safeguards to prevent this situation in the future.