Demodesk experienced a critical incident on November 26, 2020 affecting Screen sharing and Conferencing, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Screen sharingConferencing
Update timeline
- investigating Nov 26, 2020, 09:57 AM UTC
We are currently investigating this issue.
- monitoring Nov 26, 2020, 11:16 AM UTC
We identified issues in our networking configuration and were able to fix the issues. We're currently monitoring the configuration change and identify the next steps to prevent this error in the future.
- resolved Nov 26, 2020, 11:29 AM UTC
This incident has been resolved and we identified specific ways to prevent this from happening again which will be implemented.