Demodesk incident

Degraded system performance as our DNS and CDN Cloudflare is facing issues

Major Resolved View vendor source →

Demodesk experienced a major incident on June 21, 2022 affecting Authentication & API Gateway and Scheduling and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 07:07 AM UTC
Resolved
Jun 21, 2022, 08:24 AM UTC
Duration
1h 17m
Detected by Pingoru
Jun 21, 2022, 07:07 AM UTC

Affected components

Authentication & API GatewaySchedulingCustomer Booking Pages

Update timeline

  1. investigating Jun 21, 2022, 07:07 AM UTC

    We see issues with various parts of the system. The root cause is an incident of Cloudflare (https://www.cloudflarestatus.com/).

  2. monitoring Jun 21, 2022, 07:34 AM UTC

    We mitigated the major impact and the core functionality our system is restored. Since Cloudflare is widely spread we also see errors in our communication with third party integrations (eg. Hubspot).

  3. resolved Jun 21, 2022, 08:24 AM UTC

    Cloudflare resolved their incident and Demodesk is fully back to normal operation. Details on their outage can be found here: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj