Demodesk incident

Microsoft Cloud issues delaying recording summary processing

Major Resolved View vendor source →

Demodesk experienced a major incident on October 15, 2024 affecting AI / LLM, lasting 21h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 10:24 AM UTC
Resolved
Oct 16, 2024, 07:56 AM UTC
Duration
21h 31m
Detected by Pingoru
Oct 15, 2024, 10:24 AM UTC

Affected components

AI / LLM

Update timeline

  1. identified Oct 15, 2024, 10:24 AM UTC

    A Microsoft Azure Cloud issue is impacting processing times of recording summaries. The summaries will become available after the Microsoft issue gets resolved. No other functionalities have been impacted.

  2. identified Oct 15, 2024, 10:25 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 16, 2024, 07:56 AM UTC

    This incident has been resolved.