Demandbase experienced a major incident on May 8, 2026 affecting Demandbase for Sales, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:51 PM UTC
We are currently experiencing issues with DB1 for Sales, Chrome extension and ULB due to underlying AWS issues.
- investigating May 08, 2026, 02:27 PM UTC
Team is working on a few mitigation strategies
- investigating May 08, 2026, 04:28 PM UTC
We are continuing work on this issue. It is also impacting DB1 for Marketing in addition to Sales. Ads data visibility is also affected.
- identified May 08, 2026, 07:45 PM UTC
We are recovering our infrastructure in a new availability zone while we wait for Amazon to recover the failed availability zone
- identified May 08, 2026, 09:44 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 08, 2026, 09:45 PM UTC
We have recovered from the errors we were experiencing previously. We are working on getting the data caught up.
- monitoring May 09, 2026, 02:07 PM UTC
We are continuing to work on refreshing DB1 with the latest data.
- resolved May 09, 2026, 11:15 PM UTC
DB1 data is up to date.