Delivery Solutions incident

Place Order API Timing Out

Notice Resolved View vendor source →

Delivery Solutions experienced a notice incident on December 18, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2020, 07:16 AM UTC
Resolved
Dec 18, 2020, 01:02 AM UTC
Duration
—
Detected by Pingoru
Dec 18, 2020, 07:16 AM UTC

Update timeline

  1. resolved Dec 18, 2020, 07:16 AM UTC

    Delivery Solutions had an interruption on the Place Order API service.

  2. postmortem Dec 18, 2020, 07:16 AM UTC

    **Incident Status**: Resolved **Description**: Delivery Solutions had an interruption on API services. **Started At**: 17/12/2020, 7:02 PM CST **Ended At**: 17/12/2020, 7:08 PM CST **Root Cause**: A large number of order export being executed repeatedly causing a CPU to spike. **Impact**: Place Order API **Resolution**: * Removed the offending Index * Reprocessed the failed orders for the affected tenants by proactively notifying business.