Delivery Solutions experienced a critical incident on January 22, 2021 affecting Website and Place Order and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2021, 11:58 AM UTC
We are seeing an outage on the Place order call, Our team is investigating, please allow us some time.
- investigating Jan 22, 2021, 11:59 AM UTC
We are continuing to investigate this issue.
- identified Jan 22, 2021, 12:26 PM UTC
The issue has been identified. Our team will solve it, and will notify you of Resolved status.
- monitoring Jan 22, 2021, 12:34 PM UTC
Fix has been implemented and we are currently monitoring.
- resolved Jan 22, 2021, 02:13 PM UTC
This incident has been resolved. Root Cause: NAT Gateway allows cloud resources without public IP addresses access to the internet without exposing those resources to incoming internet connections. Our NAT Gateway was reconfigured incorrectly so our resources could not respond to APIs Resolution: Fixed incorrect configuration changes