Delivery Solutions incident

Users with certain default role (Store Manager, for example) were not able to log in

Major Resolved View vendor source →

Delivery Solutions experienced a major incident on May 5, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 05, 2021, 06:00 PM UTC
Resolved
May 05, 2021, 06:00 PM UTC
Duration
—
Detected by Pingoru
May 05, 2021, 06:00 PM UTC

Update timeline

  1. resolved May 06, 2021, 06:31 AM UTC

    Received reports of users with Store Manager role not able to use the Delivery Solutions portal/dashboard. Investigated the issue and found the root cause causing the above issue to occur. Applied fix and resolved the incident for affected tenants within an hour, and resolved it for all tenants within 2 hours.