Delivery Solutions experienced a major incident on April 21, 2022 affecting Place Order and Webhook, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Place OrderWebhook
Update timeline
- investigating Apr 21, 2022, 04:00 PM UTC
We are facing an outage in our Place Order API. Orders placed will most likely fail. We are looking into the issue and will revert with updates at the earliest.
- monitoring Apr 21, 2022, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 21, 2022, 04:23 PM UTC
We are continuing to monitor for any further issues.
- investigating Apr 21, 2022, 04:23 PM UTC
We are currently investigating this issue.
- identified Apr 21, 2022, 05:01 PM UTC
We have made some updates and are monitoring the services. Order failures are now intermittent and not widespread.
- resolved Apr 21, 2022, 06:47 PM UTC
This incident has been resolved.