Delivery Solutions experienced a major incident on September 28, 2022 affecting Place Order and Delivery Assurance and 1 more component, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2022, 04:43 PM UTC
We are currently investigating this issue.
- investigating Sep 28, 2022, 04:46 PM UTC
We are continuing to investigate this issue.
- investigating Sep 28, 2022, 04:47 PM UTC
We are continuing to investigate this issue.
- investigating Sep 28, 2022, 05:00 PM UTC
We noticed issues with logging into the portal for a brief period. Our team investigated the issue and noticed an outage on the cloud provider. Traffic was redirected to mitigate the issue. We are now able to login and normal process should function as expected.
- monitoring Sep 28, 2022, 05:23 PM UTC
Customers are reporting they are able to log into the portal and normal operations have resumed. We continue to monitor the development of the AWS Outage. You can find updates on their status page: https://health.aws.amazon.com/health/status
- monitoring Sep 28, 2022, 08:38 PM UTC
We continue to monitor the AWS Outage. The issue is not fully resolved by AWS just yet. Feel free to follow AWS updates on their status page: https://health.aws.amazon.com/health/status Our platform continues to stay stable post shifting to a different region. We will post further updates here as we learn more.
- resolved Sep 28, 2022, 09:08 PM UTC
We have received word that the AWS Outage is now fully resolved. We have experienced no further service disruption since moving to a different region earlier. We consider this incident fully resolved. There will be no further updates. Please reach out to our support team at [email protected] should you need assistance recovering from the incident.