Delivery Solutions experienced a major incident on November 7, 2023 affecting Webhook, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Webhook
Update timeline
- identified Nov 07, 2023, 05:49 PM UTC
Our webhook service is currently down due to a temporary memory issue that we are currently working to resolve. We will be providing updates as soon as we have more information.
- identified Nov 07, 2023, 05:52 PM UTC
Approximate ETA for resolution is 1 hour.
- investigating Nov 07, 2023, 06:50 PM UTC
We are actively continuing to investigate the root cause. Will provide updates soon
- investigating Nov 07, 2023, 07:51 PM UTC
Our Infrastructure team is still investigating the issue to make sure there are no potential memory leaks.
- investigating Nov 07, 2023, 08:03 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 07, 2023, 09:21 PM UTC
We have implemented a fix and the service is now fully operational. However, we are still monitoring.
- resolved Nov 07, 2023, 09:50 PM UTC
This incident has been resolved.