Delivery Solutions experienced a major incident on January 16, 2024 affecting Webhook, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2024, 07:13 PM UTC
We are currently seeing an issue where webhooks are getting triggered abnormally, as a result you might see some delay in receiving status updates for your orders. We are actively working to resolve this at the earliest.
- investigating Jan 16, 2024, 08:15 PM UTC
Our technical team is still working to identify the cause of the disruption. Status update webhooks are still being delayed.
- investigating Jan 16, 2024, 09:51 PM UTC
We are currently seeing an outage where webhooks are not getting triggered, as a result you will not be receiving status updates for your orders. We are working to fix this on priority.
- monitoring Jan 16, 2024, 11:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2024, 11:18 PM UTC
This incident has been resolved and all the webhooks have been re-triggered successfully.