Delivery Solutions incident

Intermittent Authentication Issues with Delivery Solutions API(s)

Minor Resolved View vendor source →

Delivery Solutions experienced a minor incident on January 16, 2025 affecting Place Order and Delivery Assurance and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 02:11 PM UTC
Resolved
Jan 16, 2025, 04:20 PM UTC
Duration
2h 9m
Detected by Pingoru
Jan 16, 2025, 02:11 PM UTC

Affected components

Place OrderDelivery AssuranceSmart WindowsRates

Update timeline

  1. identified Jan 16, 2025, 02:11 PM UTC

    We are currently see elevated error rates due to intermittent Authentication Issues with Delivery Solutions API(s). We are actively working on a fix.

  2. monitoring Jan 16, 2025, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2025, 04:20 PM UTC

    This incident has been resolved.