Deliverect incident

Customers and partners may experience API and Frontend slowness

Minor Resolved View vendor source →

Deliverect experienced a minor incident on May 21, 2023 affecting API, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2023, 05:00 PM UTC
Resolved
May 23, 2023, 07:54 AM UTC
Duration
1d 14h
Detected by Pingoru
May 21, 2023, 05:00 PM UTC

Affected components

API

Update timeline

  1. investigating May 22, 2023, 10:23 AM UTC

    Starting May 21, 19:00 CET time we have been experiencing degraded performance with our API, which is impacting the speed and responsiveness of our frontend.

  2. identified May 22, 2023, 10:32 AM UTC

    You may notice that our Frontend is slower than usual at certain times, when it's the case our API takes more time than usual to respond to requests. This can lead to some orders being rejected or duplicated. Our team is actively working on resolving the problem and restoring normal operations as quickly as possible.

  3. monitoring May 22, 2023, 10:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 22, 2023, 01:33 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 23, 2023, 07:54 AM UTC

    This incident has been resolved