Deliverect experienced a critical incident on August 16, 2023 affecting API and Deliverect Manager App, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2023, 02:26 PM UTC
Our monitoring system detected a sudden traffic decrease on one of our systems, which was impacting order processing. Requests are not correctly arriving to our systems we are actively investigating and setting all efforts to quickly resolve it.
- investigating Aug 16, 2023, 02:35 PM UTC
We are continuing to investigate this issue. The impact was that our queueing systems was struggling to process orders to the POS systems, and restarting them only partially helped recovery.
- identified Aug 16, 2023, 02:44 PM UTC
After a thorough investigation the issue has been identified and a fix is being implemented.
- monitoring Aug 16, 2023, 02:45 PM UTC
A fix has been deployed and we are monitoring the results
- resolved Aug 16, 2023, 03:33 PM UTC
Operations were restored completely for affected customers. We are currently actively monitoring our systems.