Deft experienced a major incident on May 23, 2025 affecting Sydney, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Sydney
Update timeline
- investigating May 23, 2025, 04:28 AM UTC
The Summit engineering team is investigating Network packet loss and latency in the Sydney region.
- identified May 23, 2025, 05:10 AM UTC
Summit engineers believe this was isolated to transpacific traffic via a single carrier. We have taken actions to reroute traffic.
- monitoring May 23, 2025, 05:21 AM UTC
Summit engineers have taken action to reroute traffic from the problematic carrier, and we are observing the packet loss clearing. Local traffic did not appear to be impacted. We are monitoring for continued stability.
- resolved May 23, 2025, 05:29 AM UTC
We've identified that traffic has rerouted successfully, and all packet loss has cleared.