Deft experienced a notice incident on June 25, 2016, lasting 21h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 25, 2016, 08:43 PM UTC
The ServerCentral Network Operations Center reported an alert of loss of signal on a wave between SJC and IAD.
- identified Jun 25, 2016, 09:16 PM UTC
This issue is part of a larger incident due to a fiber cut. Our carrier is attempting to locate the exact position where the damage has occurred.
- monitoring Jun 25, 2016, 09:16 PM UTC
Traffic between SJC and IAD on ServerCentral's Network was automatically rerouted around the affected circuit.
- monitoring Jun 25, 2016, 10:14 PM UTC
The Upstream Carrier has identified a general location of the cut, Flatonia Texas, and has technicians en route. No ETR is available at this time.
- monitoring Jun 26, 2016, 02:05 AM UTC
Fiber crews have located the cut, are on site and actively working. ETR 10:30CDT.
- monitoring Jun 26, 2016, 04:11 AM UTC
Fiber splicing has been delayed, new ETR is Sunday afternoon.
- resolved Jun 26, 2016, 06:23 PM UTC
Full service has been restored as of 10AM CDT. No additional work expected.