Deft incident

Loss of one side of redundant circuit - Enterprise Cloud - SJC

Minor Resolved View vendor source →

Deft experienced a minor incident on September 20, 2016, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2016, 05:49 AM UTC
Resolved
Sep 20, 2016, 08:43 AM UTC
Duration
2h 54m
Detected by Pingoru
Sep 20, 2016, 05:49 AM UTC

Update timeline

  1. identified Sep 20, 2016, 05:49 AM UTC

    ServerCentral Network Engineering was alerted to the loss of a single circuit of a redundant pair in SJC. Traffic automatically shifted to the second member.

  2. resolved Sep 20, 2016, 08:43 AM UTC

    An optical component was replaced upstream, traffic has been shifted back and is normalized. No impact was observed.