Deft incident

We are investigating Network Software issue in SJC1 San Jose, CA affecting customers beginning at 1:53 PM CDT. Technicians are currently working to determine the problem. An update will be provided in 30 minutes.

Notice Resolved View vendor source →

Deft experienced a notice incident on August 21, 2017, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2017, 06:55 PM UTC
Resolved
Aug 21, 2017, 07:27 PM UTC
Duration
32m
Detected by Pingoru
Aug 21, 2017, 06:55 PM UTC

Update timeline

  1. investigating Aug 21, 2017, 06:55 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 21, 2017, 07:27 PM UTC

    The Network Software event is resolved. One router was affected resulting in an outage for single homed customers. We apologize for the inconvenience this may have caused.