Deft incident

Inbound Phone Issues

Notice Resolved View vendor source →

Deft experienced a notice incident on January 29, 2019, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2019, 11:01 PM UTC
Resolved
Jan 30, 2019, 12:03 AM UTC
Duration
1h 2m
Detected by Pingoru
Jan 29, 2019, 11:01 PM UTC

Update timeline

  1. identified Jan 29, 2019, 11:01 PM UTC

    Calls to our main IVR and NOC have been rerouted to an alternate phone provider while we troubleshoot the issue with our primary vendor.

  2. resolved Jan 30, 2019, 12:03 AM UTC

    We've moved back to our primary provider.