Deepwatch experienced a minor incident on April 20, 2021 affecting Splunk and Secure Access Cloud, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2021, 04:07 PM UTC
We're currently experiencing timeouts during sign-in to Secure Access Cloud, the authentication provider Auth0 is currently seeing increased errors.
- identified Apr 20, 2021, 06:46 PM UTC
Auth0 is the underlying authentication provider that supports Secure Access Cloud, our zero trust solution. Auth0 is still experiencing an incident that's preventing users from signing in. They are working diligently on identifying a root cause. Detailed outage information can be found here: https://status.auth0.com/incidents/zvjzyc7912g5?u=h4mnxrg25q52.
- monitoring Apr 20, 2021, 07:45 PM UTC
deepwatch is starting to notice normal authentication attempts become successful. We are still awaiting an official update from Auth0. deepwatch squad monitoring has not been impacted.
- resolved Apr 20, 2021, 09:43 PM UTC
The sign-in issues are resolved.