Deepwatch incident

ServiceNow Reporting Issue

Minor Resolved View vendor source →

Deepwatch experienced a minor incident on April 24, 2023 affecting ServiceNow, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2023, 12:52 PM UTC
Resolved
Apr 24, 2023, 01:47 PM UTC
Duration
55m
Detected by Pingoru
Apr 24, 2023, 12:52 PM UTC

Affected components

ServiceNow

Update timeline

  1. investigating Apr 24, 2023, 12:52 PM UTC

    We are currently investigating users receiving errors in ServiceNow dashboards.

  2. identified Apr 24, 2023, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 24, 2023, 01:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 24, 2023, 01:47 PM UTC

    This incident has been resolved.