Deel incident

AI service issue

Minor Resolved View vendor source →

Deel experienced a minor incident on September 11, 2025 affecting Deel App and Deel AI, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 11:42 AM UTC
Resolved
Sep 11, 2025, 12:10 PM UTC
Duration
28m
Detected by Pingoru
Sep 11, 2025, 11:42 AM UTC

Affected components

Deel AppDeel AI

Update timeline

  1. resolved Sep 11, 2025, 12:10 PM UTC

    A spike in requests to our AI service after a new feature release caused unresponsiveness. Document upload processing, contract generation, worker classification, SOW generation, visa eligibility checks and petition generation may have been temporarily affected. Engineers are evaluating solutions to prevent future issues.