[EMEA AWS] Billing Admin Page Requests Intermittently Failing
Timeline · 5 updates
- investigating May 22, 2026, 04:22 PM UTC
Status: Investigating We're investigating an issue with the Billing Admin Page that is causing some requests to fail or time out with 5XX errors. This is impacting the Billing Usage in all instances. The team is working on a resolution and we will provide updates as soon as new information becomes available. Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected. Affected components Web Application (EMEA AWS) (Degraded performance)
- monitoring May 22, 2026, 04:44 PM UTC
Status: Monitoring The issue with the Billing Admin Page that was causing requests to fail or time out with 5XX errors appears to have been resolved. All monitors have returned to green and we are continuing to monitor. Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected. Affected components Web Application (EMEA AWS) (Operational)
- identified May 22, 2026, 07:23 PM UTC
Status: Identified We have identified an issue with the Billing Admin Page that resulted in requests failing or timing out with 5XX errors. This is due to a bug with a third-party dependency, and the vendor is working on a fix. We will provide an update shortly. Affected components Web Application (EMEA AWS) (Degraded performance)
- monitoring May 22, 2026, 08:57 PM UTC
Status: Monitoring Our third-party vendor has deployed a fix for the issue that was causing the Billing Admin Page to fail or time out with 5XX errors. The Billing Admin Page has returned to its normal state and we are continuing to monitor. Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected. Affected components Web Application (EMEA AWS) (Operational)
- resolved May 22, 2026, 09:04 PM UTC
Status: Resolved The issue has been resolved, and all affected systems are now functioning normally. Our vendor has deployed a fix, and the Billing Admin Page has returned to normal. Please contact Support via email [email protected] "[email protected]": mailto:[email protected] if you continue to experience delays and are unsure of the root cause. Affected components Web Application (EMEA AWS) (Operational)