[US Cell 3 AWS] Failed or broken AI responses in Copilot

Update timeline

1. identified Apr 13, 2026, 03:50 PM UTC

   Status: Identified Beginning 3:50pm UTC some users saw errors when using AI features in dbt Platform (dbt Copilot in Studio), and affected interactions did not complete as expected. The issue was caused by an issue with how our AI service handled cancelled requests, which could leave conversations in an invalid state. Affected components IDE (US Cell 3 AWS) (Operational) Web Application (US Cell 3 AWS) (Operational) Metadata API (US Cell 3 AWS) (Operational) dbt platform CLI (US Cell 3 AWS) (Operational) Scheduled Jobs (US Cell 3 AWS) (Operational) Admin API (US Cell 3 AWS) (Operational) Semantic Layer API (US Cell 3 AWS) (Operational) Metadata Ingestion (US Cell 3 AWS) (Operational) dbt Copilot (US Cell 3 AWS) (Degraded performance)

2. resolved Apr 13, 2026, 06:50 PM UTC

   Status: Resolved On April 13, 2026 we deployed a fix to correct this behavior and improved our validation to prevent similar errors going forward. Affected components Admin API (US Cell 3 AWS) (Operational) Metadata Ingestion (US Cell 3 AWS) (Operational) IDE (US Cell 3 AWS) (Operational) dbt platform CLI (US Cell 3 AWS) (Operational) Web Application (US Cell 3 AWS) (Operational) dbt Copilot (US Cell 3 AWS) (Operational) Metadata API (US Cell 3 AWS) (Operational) Scheduled Jobs (US Cell 3 AWS) (Operational) Semantic Layer API (US Cell 3 AWS) (Operational)