[US Cell 3 AWS] Job Run logs unavailable

Update timeline

1. investigating Apr 18, 2026, 02:01 PM UTC

   Status: Investigating We're investigating an issue with Job Run logs that is resulting in "No logs found". The team is working on a resolution and we will provide updates as soon as new information becomes available. Affected components Scheduled Jobs (US Cell 3 AWS) (Degraded performance)

2. identified Apr 18, 2026, 02:13 PM UTC

   Status: Identified We have identified an issue that prevented Job Runs from pulling in debug logs. A fix is being implemented, and we will provide an update shortly. Affected components Scheduled Jobs (US Cell 3 AWS) (Degraded performance)

3. identified Apr 18, 2026, 03:28 PM UTC

   Status: Identified We have released an update that will resolve the missing logs issue for new job runs. We are actively working on a fix for existing job runs that are currently missing logs. We will provide an update on this fix shortly. Affected components Scheduled Jobs (US Cell 3 AWS) (Degraded performance)

4. resolved Apr 18, 2026, 05:56 PM UTC

   Status: Resolved The issue has been resolved, and all Job Run logs should be available as of 5:50 pm UTC. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. Affected components Scheduled Jobs (US Cell 3 AWS) (Operational)