[US Cell 1 AWS] Runs are failing to complete

Update timeline

1. investigating Feb 21, 2026, 01:28 PM UTC

   Status: Investigating We're investigating an issue with jobs that is causing runs to fail. This is impacting some customers in US1 C1 anytime after 07:30 Eastern. The team is working on a resolution and we will provide updates at approximately 30 minute intervals or as soon as new information becomes available. [X component/system] is not impacted and should be running as expected. Affected components Scheduled Jobs (US Cell 1 AWS) (Degraded performance)

2. monitoring Feb 21, 2026, 01:55 PM UTC

   Status: Monitoring Our engineers has taken steps to restore normal service Affected components Scheduled Jobs (US Cell 1 AWS) (Degraded performance)

3. resolved Feb 21, 2026, 02:13 PM UTC

   Status: Resolved The issue has been resolved, and all affected systems are now functioning normally as of 09:15 Eastern. Between 07:30 Eastern and 09:30 Eastern with runs resulted in some customer jobs failing . We have put measures in place to prevent a recurrence and the service has returned to normal. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. Affected components Scheduled Jobs (US Cell 1 AWS) (Operational)