[JP Cell 1 AWS] Audit Log Events Delayed

Update timeline

1. investigating Mar 17, 2026, 12:45 AM UTC

   Status: Investigating We are currently investigating an issue causing delays in audit log event updates. Users may experience delays in seeing recent audit log activity. Our team is working on a resolution and will provide updates every 30 minutes or as new information becomes available. Affected components Admin API (JP Cell 1 AWS) (Degraded performance) Web Application (JP Cell 1 AWS) (Degraded performance)

2. identified Mar 17, 2026, 12:46 AM UTC

   Status: Identified We have identified the cause of delays in audit log event updates. Our team is actively working on a fix to restore normal performance. We will continue to provide updates every 30 minutes or as new information becomes available. Affected components Admin API (JP Cell 1 AWS) (Degraded performance) Web Application (JP Cell 1 AWS) (Degraded performance)

3. monitoring Mar 17, 2026, 01:37 AM UTC

   Status: Monitoring We have deployed a fix for the issue that was causing delays in audit log event updates between 16 Mar 10:45 PM UTC and 17 Mar 1:13 AM UTC. Audit log events are now processing normally, and we are continuing to monitor. If you are experiencing any unexpected behaviour, please reach out to [email protected]. Affected components Admin API (JP Cell 1 AWS) (Operational) Web Application (JP Cell 1 AWS) (Operational)

4. resolved Mar 17, 2026, 04:27 AM UTC

   Status: Resolved The issue causing delays in audit log event updates between 16 Mar 10:45 PM UTC and 17 Mar 1:13 AM UTC has been fully resolved. Audit log events are now processing normally. If you continue to experience delays and are unsure of the root cause, please contact Support at [email protected]. Affected components Admin API (JP Cell 1 AWS) (Operational) Web Application (JP Cell 1 AWS) (Operational)