[EMEA Cell 1 AZURE] Studio Errors with Snowflake OAuth Authentication

Update timeline

1. investigating Mar 12, 2026, 11:14 PM UTC

   Status: Investigating We’re investigating an issue affecting some Snowflake customers using dbt Fusion where users may encounter the error: Error Configuration Error: Snowflake OAuth authentication does not support 'user'. We are actively working on a resolution. We will provide updates approximately every 30 minutes or as soon as new information becomes available. Affected components IDE (EMEA Cell 1 AZURE) (Degraded performance)

2. monitoring Mar 12, 2026, 11:32 PM UTC

   Status: Monitoring A fix has been deployed for the issue affecting some Snowflake OAuth users encountering the error Error Configuration Error: Snowflake OAuth authentication does not support 'user'. when opening dbt Studio IDE and we are seeing signs that the issue has been remediated. We are continuing to monitor the platform to ensure the fix is fully effective. Affected components IDE (EMEA Cell 1 AZURE) (Operational)

3. resolved Mar 13, 2026, 12:03 AM UTC

   Status: Resolved The issue has been resolved, and all affected systems are now functioning normally. Please contact Support via email [email protected]: http://[email protected]/ if you continue to experience issues and are unsure of the root cause. Affected components IDE (EMEA Cell 1 AZURE) (Operational)

4. identified Mar 13, 2026, 05:05 PM UTC

   Status: Identified We’re investigating an issue affecting some Snowflake customers using dbt Fusion where users may encounter the error(s): • dbt1300: [Snowflake] 390309 (08004): The user you were trying to authenticate as differs from the user tied to the access token.dbt(1300) • [Snowflake] 390309 (08004): The user you were trying to authenticate as differs from the user tied to the access token A fix is being implemented, and we will provide an update shortly. Affected components IDE (EMEA Cell 1 AZURE) (Degraded performance)

5. identified Mar 13, 2026, 05:48 PM UTC

   Status: Identified The issue affecting some Snowflake customers using dbt Fusion where users are encountering OAuth issues has a fix identified and currently being validated for similar auth methods. The fix will be released pending successful validation. Affected components IDE (EMEA Cell 1 AZURE) (Degraded performance)

6. identified Mar 13, 2026, 08:02 PM UTC

   Status: Identified A release for the fix to Fusion is currently underway. We will update once the release is completed. Affected components IDE (EMEA Cell 1 AZURE) (Degraded performance)

7. monitoring Mar 13, 2026, 10:19 PM UTC

   Status: Monitoring We have deployed a fix for Snowflake OAuth connections on Fusion enabled dbt platform accounts. The dbt Cloud IdE has returned to its normal state and we are continuing to monitor. Affected components IDE (EMEA Cell 1 AZURE) (Operational)

8. resolved Mar 17, 2026, 02:28 AM UTC

   Status: Resolved The issue has been resolved, and all affected systems are now functioning normally. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. Affected components IDE (EMEA Cell 1 AZURE) (Operational)