[EMEA AWS] Job Run logs unavailable

Update timeline

1. investigating Apr 18, 2026, 02:01 PM UTC

   Status: Investigating We're investigating an issue with Job Run logs that is resulting in "No logs found". The team is working on a resolution and we will provide updates as soon as new information becomes available. Affected components Scheduled Jobs (EMEA AWS) (Degraded performance)

2. identified Apr 18, 2026, 02:13 PM UTC

   Status: Identified We have identified an issue that prevented Job Runs from pulling in debug logs. A fix is being implemented, and we will provide an update shortly. Affected components Scheduled Jobs (EMEA AWS) (Degraded performance)

3. identified Apr 18, 2026, 03:28 PM UTC

   Status: Identified We have released an update that will resolve the missing logs issue for new job runs. We are actively working on a fix for existing job runs that are currently missing logs. We will provide an update on this fix shortly. Affected components Scheduled Jobs (EMEA AWS) (Degraded performance)

4. resolved Apr 18, 2026, 05:56 PM UTC

   Status: Resolved The issue has been resolved, and all Job Run logs should be available as of 5:50 pm UTC. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. Affected components Scheduled Jobs (EMEA AWS) (Operational)