[APAC AWS] Audit Log Events Delayed

Update timeline

1. investigating Mar 17, 2026, 12:45 AM UTC

   Status: Investigating We are currently investigating an issue causing delays in audit log event updates. Users may experience delays in seeing recent audit log activity. Our team is working on a resolution and will provide updates every 30 minutes or as new information becomes available. Affected components Web Application (APAC AWS) (Degraded performance) Admin API (APAC AWS) (Degraded performance)

2. identified Mar 17, 2026, 12:46 AM UTC

   Status: Identified We have identified the cause of delays in audit log event updates. Our team is actively working on a fix to restore normal performance. We will continue to provide updates every 30 minutes or as new information becomes available. Affected components Web Application (APAC AWS) (Degraded performance) Admin API (APAC AWS) (Degraded performance)

3. monitoring Mar 17, 2026, 01:37 AM UTC

   Status: Monitoring We have deployed a fix for the issue that was causing delays in audit log event updates between 16 Mar 10:45 PM UTC and 17 Mar 1:13 AM UTC. Audit log events are now processing normally, and we are continuing to monitor. If you are experiencing any unexpected behaviour, please reach out to [email protected]. Affected components Web Application (APAC AWS) (Operational) Admin API (APAC AWS) (Operational)

4. resolved Mar 17, 2026, 04:27 AM UTC

   Status: Resolved The issue causing delays in audit log event updates between 16 Mar 10:45 PM UTC and 17 Mar 1:13 AM UTC has been fully resolved. Audit log events are now processing normally. If you continue to experience delays and are unsure of the root cause, please contact Support at [email protected]. Affected components Web Application (APAC AWS) (Operational) Admin API (APAC AWS) (Operational)