dbt Cloud incident

[JP Cell 1 AWS] Customer login access disruption

Minor Resolved View vendor source →

dbt Cloud experienced a minor incident on June 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 07:55 AM UTC
Resolved
Jun 19, 2026, 07:55 AM UTC
Duration
—
Detected by Pingoru
Jun 19, 2026, 07:55 AM UTC

Update timeline

  1. identified Jun 19, 2026, 12:00 AM UTC

    Status: Identified We have identified an issue with user's access to dbt platform. This is causing customers to see an "Access denied" error when attempting to authenticate. A fix is being implemented, and we will provide an update shortly. Affected components Web Application (JP Cell 1 AWS) (Full outage)

  2. monitoring Jun 19, 2026, 06:33 AM UTC

    Status: Monitoring We have deployed a fix for the login issue that was causing users to encounter "Access denied" error. This has returned to its normal state and we are continuing to monitor. Affected components Web Application (JP Cell 1 AWS) (Operational)

  3. resolved Jun 19, 2026, 07:55 AM UTC

    Status: Resolved The issue has been resolved, and all affected systems are now functioning normally. Between 19 Jun 00:00 - 06:50 UTC, an issue with login resulted in users receiving "Access denied" error at authentication. We have put measures in place to prevent a recurrence and all system has returned to normal. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. Affected components Web Application (JP Cell 1 AWS) (Operational)