[US Cell 4 AWS] Bigquery connection jobs failing with error "Failed to generate profile due to incorrect credentials. Please double check credentials and try again."

Update timeline

1. investigating May 12, 2026, 07:30 AM UTC

   Status: Investigating We're actively investigating an issue with some deployment jobs using BigQuery connection failing to generate a profile and getting cancelled as a result. The symptoms would be cancelled job runs with statement "Failed to generate profile due to incorrect credentials. Please double check credentials and try again." Affected components Scheduled Jobs (US Cell 4 AWS) (Degraded performance)

2. monitoring May 12, 2026, 08:27 AM UTC

   Status: Monitoring We have identified the underlying issue and have implemented a fix. We're continuing to monitor. Please contact us at [email protected] with any questions or concerns. Affected components Scheduled Jobs (US Cell 4 AWS) (Operational)

3. resolved May 12, 2026, 08:49 AM UTC

   Status: Resolved The issue has been resolved, and all affected systems are now functioning normally. We have put measures in place to prevent a recurrence. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. Affected components Scheduled Jobs (US Cell 4 AWS) (Operational)