dbt Cloud incident

[EMEA AWS] Bigquery connection jobs failing with error "Failed to generate profile due to incorrect credentials. Please double check credentials and try again."

Minor Resolved View vendor source →

dbt Cloud experienced a minor incident on May 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 08:49 AM UTC
Resolved
May 12, 2026, 08:49 AM UTC
Duration
—
Detected by Pingoru
May 12, 2026, 08:49 AM UTC

Update timeline

  1. investigating May 12, 2026, 07:30 AM UTC

    Status: Investigating We're actively investigating an issue with some deployment jobs using BigQuery connection failing to generate a profile and getting cancelled as a result. The symptoms would be cancelled job runs with statement "Failed to generate profile due to incorrect credentials. Please double check credentials and try again." Affected components Scheduled Jobs (EMEA AWS) (Degraded performance)

  2. monitoring May 12, 2026, 08:27 AM UTC

    Status: Monitoring We have identified the underlying issue and have implemented a fix. We're continuing to monitor. Please contact us at [email protected] with any questions or concerns. Affected components Scheduled Jobs (EMEA AWS) (Operational)

  3. resolved May 12, 2026, 08:49 AM UTC

    Status: Resolved The issue has been resolved, and all affected systems are now functioning normally. We have put measures in place to prevent a recurrence. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. Affected components Scheduled Jobs (EMEA AWS) (Operational)