DatoCMS incident

Elevated error rates

Major Resolved View vendor source →

DatoCMS experienced a major incident on January 6, 2020, lasting 18h 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2020, 12:00 AM UTC
Resolved
Jan 06, 2020, 06:44 PM UTC
Duration
18h 44m
Detected by Pingoru
Jan 06, 2020, 12:00 AM UTC

Update timeline

  1. investigating Jan 06, 2020, 12:00 AM UTC

    We are seeing a low percentage of errors and slow performance both on our CDA and CMA. We're currently investigating

  2. monitoring Jan 06, 2020, 12:00 AM UTC

    We have upgraded our DB instance as we are seeing an unusual spike of very complex queries that were slowing down the system. The system is now operational again, we're monitoring the situation.

  3. resolved Jan 06, 2020, 06:44 PM UTC

    Everything is back to normal. CDA response times are still higher than usual and we've tracked down the cause. We'll improve the situation in the next hours.