DatoCMS incident

Slow response times in APIs

Major Resolved View vendor source →

DatoCMS experienced a major incident on May 12, 2020, lasting 16h 6m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2020, 12:00 AM UTC
Resolved
May 12, 2020, 04:06 PM UTC
Duration
16h 6m
Detected by Pingoru
May 12, 2020, 12:00 AM UTC

Update timeline

  1. investigating May 12, 2020, 12:00 AM UTC

    We are investigating slow response times in CMA and CDA.

  2. investigating May 12, 2020, 12:00 AM UTC

    We have found different potential problems, we are trying some changes to see if the response time improves.

  3. identified May 12, 2020, 12:00 AM UTC

    We have found an issue with record validation that is being triggered more often than necessary slowing everything down. We are throttling the validations and things seems to be back under control. We've also issued a fix on the CMS that should help.

  4. monitoring May 12, 2020, 12:00 AM UTC

    The fix in the API seems to be working as expected, we are monitoring the situation, which should be back to normal. If possible please refresh the CMS pages that you have open as that should also help.

  5. resolved May 12, 2020, 04:06 PM UTC

    Everything is back to normal right now