DatoCMS incident

Slow response times

Major Resolved View vendor source →

DatoCMS experienced a major incident on August 10, 2022, lasting 16h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2022, 12:00 AM UTC
Resolved
Aug 10, 2022, 04:03 PM UTC
Duration
16h 3m
Detected by Pingoru
Aug 10, 2022, 12:00 AM UTC

Update timeline

  1. identified Aug 10, 2022, 12:00 AM UTC

    We have identified the cause of a general slowdown in response times.

  2. identified Aug 10, 2022, 12:00 AM UTC

    The cause of the slowdowns is a single project configured to use an SSO provider that is unreachable at this time. We are releasing a fix to mitigate the problem.

  3. monitoring Aug 10, 2022, 12:00 AM UTC

    Response times are back to normal. We are monitoring the situation.

  4. resolved Aug 10, 2022, 04:03 PM UTC

    Resolved — The issue is closed. Monitoring — Response times are back to normal. We are monitoring the situation. Identified — The cause of the slowdowns is a single project configured to use an SSO provider that is unreachable at this time. We are releasing a fix to mitigate the problem. Identified — We have identified the cause of a general slowdown in response times.

  5. resolved Aug 10, 2022, 04:03 PM UTC

    The issue is closed.