DatoCMS incident

PDFs rendering as thumbnail images on Chrome & Edge

Minor Resolved View vendor source →

DatoCMS experienced a minor incident on March 19, 2025, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 12:00 AM UTC
Resolved
Mar 20, 2025, 03:22 AM UTC
Duration
1d 3h
Detected by Pingoru
Mar 19, 2025, 12:00 AM UTC

Update timeline

  1. investigating Mar 19, 2025, 12:00 AM UTC

    PDFs served from datocms-assets.com are currently showing up as image thumbnails rather than PDF files for Chromium-based browsers (Chrome and Edge). Firefox and Safari are not affected. A current workaround is to append ?skip-default-optimizations to the end of the URL, like: https://www.datocms-assets.com/123456/123456789-your-file.pdf?skip-default-optimizations That should allow the PDF to load normally. We are working on a permanent resolution and will update here as soon as we can.

  2. resolved Mar 20, 2025, 03:22 AM UTC

    Resolved — The issue has been resolved. Investigating — PDFs served from datocms-assets.com are currently showing up as image thumbnails rather than PDF files for Chromium-based browsers (Chrome and Edge). Firefox and Safari are not affected. A current workaround is to append ?skip-default-optimizations to the end of the URL, like: https://www.datocms-assets.com/123456/123456789-your-file.pdf?skip-default-optimizations That should allow the PDF to load normally. We are working on a permanent resolution and will update here as soon as we can.

  3. resolved Mar 20, 2025, 03:22 AM UTC

    The issue has been resolved.