Datasite incident

DatasiteOne Global/EU is seeing login issues, repeated login requests, and forced logouts. DatasiteOne US Server does not currently see any issues.

Major Resolved View vendor source →

Datasite experienced a major incident on May 13, 2019 affecting Datasite EMEA, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2019, 01:47 PM UTC
Resolved
May 13, 2019, 04:17 PM UTC
Duration
2h 29m
Detected by Pingoru
May 13, 2019, 01:47 PM UTC

Affected components

Datasite EMEA

Update timeline

  1. investigating May 13, 2019, 01:47 PM UTC

    We are currently investigating this issue.

  2. identified May 13, 2019, 03:30 PM UTC

    Login issues have been resolved. Currently the Upload functionality is disabled, and will be brought up as soon as possible. An additional Update will be sent when all functionality is restored.

  3. monitoring May 13, 2019, 04:07 PM UTC

    Fix has been deployed and all services are operational. We are currently monitoring all functionality.

  4. resolved May 13, 2019, 04:17 PM UTC

    This incident has been resolved.