Datasite incident

Datasite EU Projects are not Loading or users are being redirected back to the Global Landing Page. US and AU are not impacted.

Critical Resolved View vendor source →

Datasite experienced a critical incident on May 11, 2021 affecting Datasite EMEA, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2021, 04:15 PM UTC
Resolved
May 11, 2021, 05:04 PM UTC
Duration
49m
Detected by Pingoru
May 11, 2021, 04:15 PM UTC

Affected components

Datasite EMEA

Update timeline

  1. investigating May 11, 2021, 04:15 PM UTC

    We are currently investigating this issue.

  2. identified May 11, 2021, 04:46 PM UTC

    The issue has been identified and a fix is incoming. Projects are now accessible but loading problems are still occurring sporadically.

  3. monitoring May 11, 2021, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2021, 05:04 PM UTC

    This incident has been resolved.